Services

At CGC, we know that effective claims management is essential to the success and reputation of your insurance program or company. That’s why we offer a comprehensive range of services tailored to meet the diverse needs of claims departments—from routine daily claims to emergency responses after catastrophic events.

Our team is committed to handling claims with accuracy, fairness, and efficiency, ensuring a seamless process that protects your brand while supporting your policyholders. We make a difference!

NEED ONE LESS THING TO WORRY ABOUT? COUNT ON THE EXPERTS AT CGC TO HANDLE YOUR CLAIM FAIRLY AND EFFICIENTLY.

Daily Claims.

Desk Adjusting:

Comprehensive Claims Handling: Our network of experienced desk adjusters is equipped to manage all types of daily claims, providing thorough investigations, accurate assessments, and timely resolutions.
Personalized Service: Each claim is handled with a personalized approach, ensuring that policyholders receive empathetic and efficient service.
24/7 Availability for assignments

Field Adjusting:

Comprehensive On-Site Inspections: Conducting thorough evaluations of property damage to provide accurate, detailed reports that facilitate swift and fair claim resolutions.
Prioritizing Protection and Compliance: At every step, we ensure strict adherence to safety standards, protecting people, property, and processes. Our commitment to safety safeguards our team, clients, and communities while fostering trust and reliability in every project.

We believe in efficiency. At CGC, everyone can fish. We provide all of the tools and resources to foster success. Exceeding expectations is important to the entire staff.

Catastrophe.

Desk Adjusting:

Rapid Response Teams: In the wake of natural disasters and other catastrophic events, our CAT desk adjusters are ready to respond at a moment's notice, ensuring that your policyholders receive prompt and effective support.
Scalable Solutions: Our services can be scaled up rapidly to handle high volumes of claims following a catastrophe, helping you maintain quality and responsiveness under pressure.
24/7 Availability for assignments

Field Adjusting:

Equipped, trained and dedicated to our mission of delivering unique claims solutions and excellent service for every client.
Only use qualified, licensed property adjusters with Xactimate and Symbility proficiency

Customer service is key. The first thing a policy holder wants to hear after a disaster happens, is a caring, empathetic and knowledgeable voice they can trust.

Call Center Support.

Call Center Support:

First Notice of Loss (FNOL): Our call center services include handling initial notices of loss, providing a seamless and supportive first point of contact for policyholders.
Status Inquiry Calls: We manage a team of call center representatives trained to offer general updates on claim status and next steps, reducing the workload on your internal teams.

It is important to us that disaster survivors have safe, habitable living conditions post-disaster.

Inspections.

Inspection Services:

Disaster Home Inspections: Our contractors maintain professionalism and empathy as they conduct onsite property inspections promptly after disasters.
Documentation: Accurate reporting and property verification.
Ensure Compliance: It is our priority to ensure compliance with regulations and standards specific to Government program.

Our training style inspires confidence, sharpens skills and delivers results.

Claim Management.

Claims Management Services:

Process Optimization: Leverage our decades of expertise to refine and optimize your claims handling processes, improving efficiency and customer satisfaction.
Training and Education: We offer training programs for your staff, focusing on best practices in claims management, customer service, and technical skills development.